Each of these individual practices create or enhance your ability to influence others. Think about which you routinely use and choose three which would make a difference if you began to use them.
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We will never know the full story. Very eye opening piece for @boredpanda and a reminder that empathy is always an option: http://ow.ly/g5S150Bom0w
When called upon in a meeting don't panic, rise to the challenge: http://ow.ly/dY9c50BihOU